Retail Manager East Grinstead

Posted 04 July 2024
Salary £30,000 per year
LocationEast Grinstead
Job type Permanent Full Time
Discipline Retail

Job description

Shop Leader


Help us create a remarkable food business, with warm welcoming shops and a level of personal service and expertise you don’t find elsewhere.


40hrs per week to include some weekends


£30,000 - per year


About COOK

COOK is a pioneering frozen food company, since 1997 we’ve been making remarkable food for your freezer, prepared by hand at our Kitchens in Kent (savoury) and Somerset (puddings) using the same ingredients and techniques you would at home. It means our food looks and tastes homemade maybe even a bit better.

We’re market leaders and (more importantly) our food tastes incredible. We have over 90 shops and a rapidly growing online business.

We’re independent (family-owned) and always will be because it allows us to do things the right way, not the fast way. We believe in business as a force for good in society and have certified as one of the UK’s first B Corporations to help us measure what matters when it comes to our impact on our environment, our people and our community.

We share 5% of our annual profits with staff.


Your Team

Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

The Role

Remarkable Service

  • To provide first class customer service to every customer, every time, and to lead your team to do the same.

  • To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.

  • Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.

Remarkable Business

  • Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.

  • We are a food business – make sure the shop always looks immaculate, clean and spotless.

  • Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.

  • Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.

  • Review your service levels regularly and plan local marketing where necessary.

  • Checking in deliveries and placing orders. Accountable for accurate stock taking every period.

Remarkable People

  • Communication is key.  Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal.

  • You must ensure that all members of your team are trained in all aspects of their role.  This includes health and safety and daily shop procedures.

  • Maintain staff records in discipline, sickness and holidays.

  • Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.

Good to Have


The ideal candidate is an experienced manager who is commercially savvy and people focused. Must be experienced in running a successful shop and driving sales.

Other bits

Excellent Benefits including paid breaks, free food, CookieJar Smart Spending discounts on leading brands, profit share, 30% staff discount and birthdays off and much more.

Due to some lone working you will need to be over 18.

Ask us about flexible working.

Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.