IT Support Technician

Location: Sittingbourne, Kent 

Salary: £26,000 + £4,000 enhanced pay for on-call duties 

Hours: Monday to Friday, 8-hour shifts between 8:00 am and 5:30 pm

Hybrid working: Initially onsite, transitioning to 2 days onsite, 3 days WFH

At COOK, we believe that technology should empower people, not frustrate them. As an IT Support Technician, you’ll be a vital part of our Digitech team, ensuring that our colleagues across the business have the tech support they need to thrive. From troubleshooting to project implementation, you’ll play a key role in keeping COOK running smoothly while embracing our values of fun, care, and family.

What You’ll Be Doing

Delivering Remarkable IT Support

• Provide empathetic, efficient first and second-line IT support, ensuring technical issues are resolved with care and clarity.

• Communicate effectively, making complex technical concepts easy for everyone to understand.

• Maintain strong relationships with key vendors to ensure cost-effective, high-quality IT services.

Driving Efficiency & Innovation

• Proactively review IT processes, identifying improvements to enhance efficiency and reduce recurring issues.

• Manage and execute small to medium-sized IT projects, contributing to the evolution of our digital landscape.

• Help maintain and develop an IT infrastructure that supports over 100 shops, 1,800+ team members, and 5 kitchen and distribution sites.

Being Part of the Family

• Work collaboratively within the Digitech team, fostering a culture of support, learning, and growth.

• Be adaptable, stepping up to provide additional onsite support when needed.

• Participate in an on-call rota for weekend support (once trained), ensuring availability for urgent issues.

What We’re Looking For

• A problem-solver with a positive, proactive attitude.

• Strong experience troubleshooting Microsoft Office/Office 365, desktops, laptops, and basic networking (TCP/IP, DNS, DHCP, VOIP, Wi-Fi).

• Knowledge of Windows Server environments (2012-2022), VLANs, switching, routing, and security is a plus.

• A strong communicator who can translate tech talk into people-friendly language.

• A full UK driving license and access to a vehicle, as you’ll be supporting multiple sites.

• Willingness to travel occasionally to other sites in Kent and, less frequently, nationwide.

Why You’ll Love Working at COOK

• We’re a family – we look out for each other and share 5% of our profits with the team.

• We care – about our people, our community, and our planet.

• We have fun – because work should be enjoyable and fulfilling.

• We make a difference – as a certified B Corp, we’re committed to doing business the right way.

Perks & Benefits

• Hybrid working after onboarding

• Paid breaks & free food

• 30% staff discount

• Profit share scheme

• CookieJar Smart Spending discounts on leading brands

• Your birthday off

• Free Holiday Cabin 

• Mental Health First aiders

• Day off for moving 

• Day of when your Child starts school for first day 

• Extra 5 days holiday if your getting married 

• Extra 5 days off for volunteering 

•  

• If you’re ready to be part of something remarkable, we’d love to hear from you. 

If you love solving problems, supporting people, and working in a team that values fun, care, and excellence, we’d love to hear from you.  Whatever your story, if you share our values and want to grow with COOK, apply today.

INDHP