Customer Care Advisor

Posted 04 July 2024
Salary £25,070 per year
Job type Permanent Full Time
Discipline Office

Job description

Customer Care Advisor,


You’ll need to deliver a Remarkable service to our customers and be a friendly contact point by phone, letter, email, live chat and social media.




40hrs 4 days 8.30 - 17.30 Monday to Friday with one day off in the week, Saturday 8.30 - 14.30



  • To be a friendly and knowledgeable first point of contact for customers contacting the team by phone, letter, email, live chat and social media.

  • Role Model our essential ingredients, particularly Churchills Pig at all times especially when dealing with customer problems.

  • Resolve complaints and queries efficiently, following brand values to strive for complete customer delight.

  • Ensure phone calls and written/emailed queries are responded to within agreed KPI time frames, following our brand guidelines for tone.

  • Receive and process Home Delivery phone orders and handle all queries arising from the Home Delivery sales channel.

  • Provide support and guidance to the retail team and wider business on any customer issues.

  • Any other reasonable request.


Good to have 

  • Ability to work well within a team and a flexible ‘can do’ attitude.

  • Essential to have prior experience of delivering a high level of customer care in a call centre environment.

  • Confidence in new situations and the ability to work well under pressure.

  • The ability to solve problems and implement practical solutions.

  • Excellent interpersonal skills including the ability to communicate well verbally and a high standard of written English.

  • Good level of IT skills in Word, Excel and Outlook and a keenness to learn.


Other bits

Excellent Benefits include a 30% staff discount, Profit Share, CookieJar Smart Spending discounts on leading brands, birthdays off, team away days, an individual reward and recognition program, L&D workshops and leadership academies, and much, much more.


Ask us about flexible working.


Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.