IT Support Technician

Posted 30 April 2024
Salary £25,000 PER YEAR
Job type Permanent Full Time
Discipline Office

Job description

IT Support Technician,   Based at Sittingbourne, Kent - Onsite work required initially, transitioning to approximately 2 days per week onsite, target is WFH 3 days per week

Monday to Friday covering 8.00am - 5.30pm (alternating shifts)


£25,000 + enhanced on call rate.


As an IT Support Technician you will provide outstanding first and second-line technical support to both internal and external users, ensuring the smooth operation of IT services. This role is pivotal in maintaining operational efficiency and in fostering a culture of exceptional service within a dynamic team environment.

The Digitech team provides support, IT services, in-house development projects and implementation projects to the rapidly growing COOK business, spanning over 100 shops, 1000 concessions, a thriving website, over 1800 team members, 5 kitchen (manufacturing) and distribution sites.  We’ve been continually investing in and rapidly expanding an IT footprint covering everything from ERPs to cloud AI-based support systems.




*        Provide efficient and empathetic first and second-line support to users, translating technical issues into easily understandable terms.

*        Conduct proactive and regular reviews of IT processes to identify and implement improvements, aiming to minimize recurring issues.

*        Maintain and enhance relationships with key vendors, ensuring cost-effective procurement of IT hardware and services.

*        Manage and execute small to medium-sized IT projects aimed at enhancing the overall service quality.

*        Participate in an on-call rota for weekend support, ensuring availability for urgent issues.

*        Resolve issues efficiently with a proactive and positive attitude

*        Communicate effectively with everyone and be able to convey technical concepts to non-technical audiences.

*        Work well under pressure and adapt to changing priorities.


Good to Have

  • You will have a solid understanding and experience in troubleshooting Microsoft Office / Office 365, hardware maintenance (including printers, desktops, laptops), and basic IT networking (TCP/IP, DNS, DHCP, VOIP, Wi-Fi). Familiarity with advanced networking concepts (VLANs, switching, routing, security) is advantageous.
  • You will have experience with Windows Server environments (2012 / 2012 R2 - 2022), including administration and support.
  • You will have a full UK driving license and access to your own vehicle as you will be providing support to multiple sites
  • occasionally, during peak times or other absences more onsite days may be required. Occasional travel to other sites in Kent and infrequent nationwide visits to shops may be required.

About COOK


  • COOK is a pioneering frozen food company, since 1997 we’ve been making remarkable food for your freezer, prepared by hand at our Kitchens in Kent (savoury) and Somerset (puddings) using the same ingredients and techniques you would at home. It means our food looks and tastes homemade maybe even a bit better.
  • We’re market leaders and (more importantly) our food tastes incredible. We have over 90 shops and a rapidly growing online business.
  • We’re independent (family-owned) and always will be because it allows us to do things the right way, not the fast way. We believe in business as a force for good in society and have certified as one of the UK’s first B Corporations to help us measure what matters when it comes to our impact on our environment, our people and our community.
  • We share 5% of our annual profits with staff.
  • To produce and distribute accurate weekly reports for the kitchens to the operational leaders and regular KPI reporting. Analsye the performance and suggest improvements. To look at the existing reports and processes and suggest how they can be improved. To assist in the period end processes and reporting as well as the annual budgeting process.
  • To support the manufacturing team and produce additional analysis as and when required.


Other bits

Excellent Benefits including paid breaks, free food, CookieJar Smart Spending discounts on leading brands, profit share, 30% staff discount and birthdays off and much more.

Based in Sittingbourne.

Ask us about flexible working.


Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.