Customer Care Advisor  Fixed Term contract until 16th January 2026 

Location – Sittingbourne  

Salary  £26,312.00 – paid breaks  

Hours  Mon–Fri 9.00 – 5.30pm – Will include some weekends on a rota basis  

Overview 

 As a Customer Care Advisor you will be responsible for providing remarkable customer service and serving as a friendly point of contact via phone, email and live chat.

Main responsibilities:

Customer Interaction & Communication

*        Act as a friendly and knowledgeable first point of contact for customers reaching out via phone, email and live chat.

*        Maintain a professional and approachable tone, ensuring a positive customer experience across all communication channels.

*        Follow brand guidelines to deliver clear, concise, and helpful responses.

Problem Solving & Customer Satisfaction

*        Serve as a role model for our essential ingredients, especially Churchill’s Pig, when handling customer concerns and challenges.

*        Proactively resolve complaints and queries with efficiency, always striving for complete customer delight in line with brand values.

*        Ensure all phone calls and written communications are responded to within agreed KPI time frames.

Operational Support & Collaboration

*        Receive and process Home Delivery phone orders, addressing any queries related to the Home Delivery sales channel.

*        Provide support and guidance to the retail team and wider business on customer-related issues.

*        Undertake any other reasonable tasks as required to support excellent customer service.

Ideally You Will Have 

*        Experience of delivering a high level of customer care in a call centre environment.

*        Confidence in new situations and the ability to work well under pressure.

*        The ability to solve problems and implement practical solutions.

*        Excellent interpersonal skills including the ability to communicate well verbally and a high standard of written English.

*        Good level of IT skills in Word, Excel and Outlook

If you tick most of these boxes but not all—don’t stress. We’re all about potential. 

Excellent Benefits including 

• Paid breaks 
• Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time 
• staff profit share 
• Wellbeing program 
• 30% staff discount 
• Access to CookieJar Smart Spending discounts and free food perks. 
• Team meals , events & away days 
• Be part of a B-Corp-certified business that values sustainability, people, and the community. 

And many more ‿. 

 What Cook is About 

We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing. 

Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply. 

INDHP