Join COOK as a Brand Ambassador & Merchandiser  

 Full-Time, covering West Midlands, Worcestershire, Warwickshire, Staffordshire  

Salary: £24,900 - £30,000 plus profit share & benefits, depending on experience.

Please note due to the nature of the role this role will include nights away from home. 

Overview 

As part of a regional team in a set geographical area, work strategically to improve and maintain brand and retail standards, and nourish relationships with our retailer partners to drive engagement and grow sales. Physically set up new Concessions and add Incremental Freezer space, includes installing POS & merchandising stock, to expand COOK’s reach.

 Key Responsibilities:

New & Incremental Launches:

Responsible for physical launches in region and occasional outside of region launches:

*        Pre- launch phone calls to retailers to advise of ETA and check in

*        Attend site and install cladding, point of sale/signage, wall artwork and merchandise food in the freezers

*        Ensure all point of sale/signage is installed as per order

*        Ensure all food is delivered as per order

*        Complete and submit credit request for staff samples, any damaged or missing food

*        Train new customers using Operations manual

*        Ensure all snagging issues are logged and resolved in a timely manner

*        Take photographic record of each launch and log launch details on CRM system

*        Complete fortnightly launch report with details from launches

*        Occasional van hire and driving required to collect and re-locate POS

*        Any other reasonable requests.

Retail & Brand Standards, Retailer Relationships and Engagement:

*        Responsible for what COOK looks like in the regional area – brand and retail standards - and on the ground retailer engagement. Adhere to current retail and brand guidelines and strive to standardise the appearance of our concessions wherever COOK is sold.

*        Work with the regional team on ‘focus accounts’

*        Respond to Concession Manager or National Team requests to visit stores in region and take action as necessary

*        Auditing existing customers and addressing brand/retail standard concerns

*        Remerchandising food, repairing or installing POS. Identifying where repairs or replacements are needed and organising this through our ticketing system

*        Educating the store on best practice for ordering patterns, defrosting, merchandising and maintaining the COOK concession- includes training to use online ordering portal

*        Running through the concessions operations manual with store teams and training staff on COOK, including doing staff tasting sessions to drive engagement and relationship

*        Placing orders for retailers in store (with permission) or creating draft orders

*        Communication to retailers to be actioned in a timely manner after visits

Other Duties that will be carried out

•  Conduct a 2 week post launch visit at all new stores in the region to set them off on the right track, run through ops manual, explain ordering patterns etc‿
•  Attend weekly calls and monthly team meetings. Present on region with your team.
•  Customer facing tasting events in store – will involve occasional weekend or evening work with time given back in lieu
•  To include assisting with deliveries, setting up our display freezers including installing POS, installing and merchandising food and installing any additional artwork.
• Occasional evening events for networking with retailers and brand awareness.
• Aim for 1 day admin day a week
•  On non launching days plan own diary by working with regional team to establish where visits and attention are required
•  Use CRM System to log visits, send emails and track and plan workload
•  Use ticketing system and keep on top of emails and other admin
• Ad hoc internal project work to help improve the concessions channel

Other information -

*        Overnight stays are required for the launches that are far afield

*        A suitable space to work from home (with video calls etc‿) is essential

*        You will be required to have a clean driving license and car that is in good working order and suitable for the job 

*        Mileage is paid at 0.45p per mile, unlimited

*        You will be provided with a phone and a laptop 

Benefits 

*        30% staff discount 

*        Profit Share 

*        CookieJar Smart Spending discounts on leading brands 

*        Birthdays off 

*        Team away days 

*        Individual reward and recognition program 

*        Learning & Development workshops and leadership academies 

*        And much more! 

At COOK, we produce and sell premium frozen ready meals from our kitchens. As a Field Account Manager, you'll be a key part of our journey, helping to maintain and grow relationships with our Concessions retailers in your territory, such as farm shops and convenience stores. Recently named Grocer Magazine’s Specialist Wholesaler of the Year 2024, we are experiencing significant growth so you’ll be part of a growing team. 

As one of the first certified B Corps in the UK, COOK is committed to purposeful work and making a difference. Our culture defines us, and we are proud of our supportive work culture, competitive salaries, and excellent benefits (including a 30% staff discount and profit share). We also offer plenty of opportunities for personal and professional development, so you can grow your career with us. Apply now to join a team where your energy, hard work, and positive attitude will be valued and rewarded. 

Flexible Working 

Ask us about flexible working options. 

Our Vision 

At COOK, we believe in a place where EVERYONE is welcome. We celebrate different roles, abilities, and personalities. By collaborating, we achieve remarkable things. Whatever your story, if you’re eager to grow with COOK, please apply. 

INDHP